Siebel Error: SBL-SSM-00006: error sending message

This error is recorded in the web server logs when there is a communication failure between the SWSE and the Siebel server.

Below are some of the causes for the communication failure between the SWSE and the Siebel server:

1. SWSE has incorrect information on how to connect to the Object Manager on the Siebel server.
2. The Object manager on the siebel server is not running or cannot create a new task.
3. Possible incorrect settings for parameters in the [ServerDataSrc] section of the application cfg file residing on the application server or from the Named Subsystem specified by the parameter 'OM – Data Source' ('ServerDataSrc' by default). look at the Connect String which will be stored in the DSConnectString parameter of the Named Subsystem. The Application Name will be stored in the parameter 'Application Name' of the Server Component and the Repository Filename in the parameter 'Application Repository File' of the Server Component.
4. Incorrect configuration in the third party load balancer if any.
5. If LDAP/ADSI authentication is used, then the credentials could be wrong.

Troubleshooting Steps:

1. Check if the Connect String details are correct in the eapps.cfg file in SWSE. check for the information like - host names, enterprise server name, ports, VIP/IP addresses etc in eapps.cfg file.
2. Check if the Object manager is up and running in the specific Siebel server. also check for the parameters MaxTasks, MinMTServers and MaxMTServers. for more information on how to set these parameters, click here
3. Verify the application cfg files have correct information in them (specifically the following sections [ServerDataSrc], [GatewayDataSrc].) Or check the information in the ServerDataSrc and GatewayDataSrc Named Subsystems.
4. Try to connect to the specific component in the specific Siebel server directly without external authentication and load balancing.
5. Then add each element and try to narrow down the issue.